DVD Replication manufacturer Discus Group
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Discus Group Product Guarantee
 
In the event that a product Discus Group have manufactured is not of merchantable quality, the company shall replace the product for the customer at no cost.

What Constitutes A Product Which Fails To Be Of Merchantable Quality

  1. Clients with a product which demonstrably fails to be of merchantable quality, MUST notify Discus Group of the fact within 5 days of receipt of product


  2. Discus Group will provide a quality control audit form which MUST be returned by the client fully completed with the following details

    Client name
    Product name
    Job number of returned product
    Nature of problem


  3. If order placed falls below 500 units, five discs should be returned with quality control form. For orders above 500 units, ten discs should be returned.


Discus Returns Policy

  1. Discus Group quality control team and Production Manager will evaluate discs returned to determine any cause of fault and the production remedy required.

    Tests May Include:

    CATS Testing
    Verifications
    Pit and Lan Analysis
    Master Testing
  2. On determination of fault found to be a Discus Group responsibility, product will be collected for remedy and returned to the customer entirely at Discus Group's expense.


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